Medical Supplier | Lab test
Quality process to ensure customer satisfaction
Scientific partners consistently works to improve their quality process and quality management processes to ensure our suppliers and customers achieve the best quality service when dealing with us.
Quality Process
Scope
Scientific Partners Australia Pty Ltd is a Western Australian owned company which specialises in the supply and support of laboratory analytical equipment in accordance with OEM specifications and Australian government regulations.
Quality Policy
Scientific Partners Australia Pty Ltd will provide reliable representation and supply of laboratory products including instrumentation and consumables to meet the requirements of our customers.
We strive for ways to improve all areas of our business in conjunction with our suppliers, customers and employees and to deliver the best possible products and services for our Partners in Science.
Management Commitment – We will support, communicate and provide resources to ensure the Quality Management System is adhered to, improved and updated as required.
Continuous Improvement – We will periodically review the effectiveness of the quality management system and implement any improvements.
Employee Commitment – All staff will understand and support the Quality Management System and through open communication will be committed to achieving the quality objectives.
Customer Satisfaction – We will look to continuously provide customers with an exceptional service and products and constantly strive to improve customer satisfaction.
Marketing Commitment – Ensure all marketing campaigns are being generated while adhering to general data protection regulations.
Partner Commitment – We will build open and honest relationships with our partners to ensure a mutually beneficial outcome is achieved.
